FAQ’s
faqs
Because Your Life Matters
We provide the best quality home care and are committed to
providing high quality, relationship-based care to seniors in their
own homes. We are leaders in providing specialised home care to
patients and their families. Our aim is to become the most valued
care provider in the UK by redefining ageing. What we do is
personal. It is personal, flexible and adaptable to changing needs
and tastes. Above all, this means helping people to envision a
happy, comfortable and independent life at home.
We believe that care should be about having options and
preparing for the future, rather than reacting to a circumstance or
change. Unfortunately, accidents in the home and serious illness
often lead to a ‘care conversation’ that results in a hasty and
inappropriate care decision. 71% of people want to grow old in
their own homes, but due to our society’s sometimes “reactive”
attitude towards care, this is not always possible. The most
effective strategy to prevent this is to provide care and support
before it is needed. We are here to support you in this.
There is no one-size-fits-all approach to care, so we do not offer
one. People are unique and so are we. It’s as simple as that.
Every aspect of the services we provide is personalised not only
for the service user but also for their immediate family.
Our home care services are comprehensive. Some people need
help outside the home, for example with shopping. Others may
need help with personal care, such as showering, dressing,
washing and blow-drying hair, and healthy eating. Our care and
support also takes into account life-changing or chronic illnesses
such as dementia, Parkinson’s disease and others. Finally, many
of the people we help simply need company and conversation
because they are lonely, have recently suffered a loss or are
longing for new acquaintances.
The time you spend with your elderly loved one should be
enjoyable and not stressful. We take care of the essentials so that
you can devote yourself to your favourite activities. Choosing a
quality, reputable home care provider takes away much of the
burden of making long-term decisions for your loved one, and
home care is consistently less expensive than care in an inpatient
setting.
It is adaptable, uncomplicated and convenient. You can stay in
your community, live in your own home, be surrounded by your
possessions and continue to follow your own rules. One of the
nicest aspects of our work is that it does not feel like ‘care’. Or at
least it does not feel like what many people think care should feel
like. Our care workers do not wear uniforms because we feel that
this only emphasises care. Although our care workers are
professionals with extensive training, they do their work in a
professional and friendly manner, always wearing their badges.
If you live contentedly at home but need help with some tasks and
do not have any special medical needs that require nursing care,
then home care could be suitable for you!
If you are considering care for yourself, would you like to:
continue to live happily at home and make wonderful memories in
familiar surroundings; live largely unassisted but need help with
certain important activities of daily living; or need help with certain
domestic tasks to live safely and independently? Then you could
benefit from home care!
If you are considering caring for a family member, are you:
struggling to provide support yourself because you do not have
time, can not work, are not near your loved one or are under
pressure for other reasons; want the time spent with you to be
sociable and enjoyable; enjoy the close bonds that come from
family and friendships; and are concerned about the long-term
costs of residential care? Then home care could be the best
choice for you and your family.
Our award-winning care is the result of our team of qualified and
experienced care professionals. We take the time to hire
empathetic, energetic, big-hearted and kind people who want to
build good, caring relationships with their clients. We make sure
that the people we hire have a variety of hobbies, such as
following a sports team, taking leisurely walks, painting,
crocheting and crafting. Whatever interests you, we will help you
find the ideal partner for you.
Our carers are available in four main areas: Home help, personal care, companionship and dementia care.
Click here for a comprehensive list of our home care services.
We do not have to inform you that certain care solutions are often
considered expensive. However, this does not mean that all of
them are expensive. Home care is a service that you can pay for
at your own discretion. You choose the level of care and support
you need for as long as you want it, and you only pay for the oneto-one care you receive, as opposed to paying a care home
provider to fund care that is shared between other people. In this
way, home care is a more sensible investment than residential
care. Here we compare the prices of care in a nursing home and
care at home.
Sorted Healthcare is aware of the difficulties involved in caring for
a person with dementia. With years of experience in helping
families cope at home, we can offer our expertise in caring for and
supporting a person with dementia. In addition, we have
developed a City & Guilds accredited dementia training
programme to ensure that our care professionals are adequately
prepared to care for people with dementia.
Our approach to Alzheimer’s has been developed by ageing
experts, dementia specialists and experienced clinicians in the
UK. This means you can be confident that you have the right
team available to give you peace of mind and know that your
loved one is receiving the best possible care.
Sorted Healthcare provides non-medical care, which is anything
that does not require nursing intervention, such as administering
injections, changing wound dressings and taking vital signs.
Inpatient care is when someone leaves their home and
belongings to move into a facility where they will receive roundthe-clock care. The type of placement can range from being able
to come and go as they please to a more sheltered placement
where residents are protected from potential safety risks.
Social care includes services that support people with needs due
to illness, disability, old age or poverty. Social care can include
home care, day centres, provision of assistive devices and
housing options with different levels of care. Social care is under
pressure due to lack of funding and is not free at the point of use
like National Health Service (NHS) health care.
We use the term Care Professionals because we do not
necessarily recruit carers who have previously had a background
in social care or health care. We are looking for kind, caring and
compassionate people who want to dedicate their time to caring
for older people. We train them to have the skills and confidence
to care for older people in their own homes, which also means
they can provide care with dignity and respect.
Dementia is a progressive disease and occurs when the brain is
damaged by diseases such as Alzheimer’s disease or strokes.
There are different types of dementia, but essentially dementia is
caused by a disorder of the brain caused by disease or injury and
is characterised by memory problems, personality changes, and
impaired thinking ability. Diagnosis usually takes time, but the
earlier it is made, the greater the chance of getting help and
support
There is no one-size-fits-all method to care, therefore we do not provide one. People are unique, so we are unique. It’s that simple. Every aspect of every service we provide is personalised not just to the care recipient, but also to their immediate family.
Our home care services are comprehensive. Some individuals need assistance outside the house, such as when they go shopping. Others may need assistance with personal care, such as showering, dressing, and consuming nourishing meals. Our care and assistance also takes into consideration life-altering or chronic diseases such as dementia, Parkinson’s disease, and others. Lastly, many of the folks we assist just need companionship and discussion due to loneliness, recent loss, or a desire for a new acquaintance.